Orders and Returns
You may request for a replacement within 10 days of delivery/ Pickup (as applicable). We will help
you troubleshoot any issues you may have, either through online tools, over the phone, and/or
through an in-person technical visit. In the case of tablets, you may also be required to install an
application to aid with troubleshooting.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address
can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
1. Correct Product: IMEI/name/brand/image serial number/acrtial number/bar code should be
match and MRP tag should be undetached and clearly visible.
2. Complete Product: All the box accessories freebies and combo should be present.
3. Unused Product: The product should be unused with non tempered quality check seal/ warranty
4. Undamaged Product: The product should be undamged and without any holes, dents.
5. Undamaged Packging: Product’s original packaging/ box should be undamaged.
6. Return Shipping Charges: In case of returns The shipping charges till the office will be paid by
7. Coupon: If the user has once redeem the gift vouchers then he will not be eligible for any kind of
refund or replacement.
-In case the replacement item is out of stock, we will refund your product when it is in office
-Items with locks/passwords should be returned unlocked/disabled.