Shipping Policies

Shipping Policy


At iLYDMart.com, products sold by the iLYDMart.com on our platform may attract shipping


charges. The shipping charges are not fixed and depend on various factors like nature / category


of your product, which location dispatched from, gross weight of the product, etc. This amount will


be over and above the value of the product that you see on our TV, Website or Mobile App.


The shipping charges on your order will be informed before your order is being placed at


iLYDMart.com. If you are placing your order through our call center, the order taker will mention


the shipping charges. If it's via web or mobile, the shipping charge would reflect on the shopping


cart / payment page.


We are committed to delivering your order accurately, in good condition, and always on time


promised by our customer care executive or on website or mobile. Below are some more shipping


related points:


* Each order would be shipped only to a single destination address specified at


the time of payment for that order. If you wish to ship products to different addresses, you shall


need to place multiple orders.


* We make our best efforts to ensure that each item in your order is shipped out


by the seller within 2-3 working days of the order date. However in some cases, it may take


longer, upto 5 or more working days, to ship the order as the product may have to be procured by


the seller where there is a heavy demand.


* ILYDMart.com shipout orders on all week days (Monday to Saturday),


excluding public holidays.


* To ensure that your order reaches you in the fastest time and in good


condition, iLYDMart.com will only make shipments through reputed courier agencies.


* While the iLYDMart.com strive to ship all items in your order together, this


may not always be possible due to product characteristics, or availability.


* If you believe that the product is not in good condition, or if the packaging is tampered


with or damaged, before accepting delivery of the goods, please refuse to take delivery of the


package, and immediately log onto Submit Ticket, or write an e-mail to ilydmart.com mentioning


your order reference number. We shall make our best efforts to ensure that a replacement


delivery is made to you at the earliest.


* You may track the shipping status of your order on our website, by clicking at


Track your Order section.


* Please note all items will be shipped with an invoice of the seller. In case,


inadvertently, the same is not received, you may log on to Submit Ticket, or write an e-mail


iLYMart.com to mentioning your order reference number.